Massage Grotto SF

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Privacy Policy

Massage Grottosf LLC, doing business as Massage Grotto SF (“Massage Grotto SF,” “MGSF,” “we,” “us,” or “our”), operates the website massagegrottosf.com (the “Site”) and massage therapy locations in San Francisco, California.

This Privacy Policy explains what information we collect, how we use it, who we disclose it to, and the rights you may have regarding your information.

This Policy applies to clients, prospective clients, website visitors, job applicants, and individuals who interact with our advertisements on Meta (including Facebook and Instagram), Google, and other online platforms.

By using our Site, submitting a form, applying for a position, booking a service, or otherwise providing information to us, you acknowledge that your information will be handled as described in this Privacy Policy.

Last Updated: May 14, 2026

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  • Identifiers and contact information: name, email address, phone number, mailing address, and similar contact details.
  • Booking and service information: appointment requests, appointment history, service preferences, therapist preferences, and communications with our staff.
  • Client intake and wellness information: information voluntarily provided by clients relevant to massage services, comfort, or session safety.
  • Payment and transaction information: transaction details and limited payment-related information necessary to process payments. Payments may be processed through third-party payment providers, and we do not store full payment card numbers on our own servers.
  • Employment application information: resumes, work history, licensing or certification information, availability, references, and other information submitted in connection with employment opportunities.
  • Communications: messages sent by email, text message, phone, voicemail, website forms, or social media.
  • Device and usage data: IP address, browser type, operating system, device information, referral pages, pages visited, interactions with the Site, and timestamps.
  • Cookies, pixels, and similar technologies: we may use cookies and similar technologies to operate the Site, understand website traffic, improve user experience, and measure advertising effectiveness.
  • Approximate location information: general geographic location derived from IP address or device information.
  • Advertising and analytics providers: platforms such as Meta and Google may provide us with campaign performance information, audience insights, and related analytics, including whether an ad led to a visit, inquiry, or application.
  • Booking, communication, and payment providers: third-party vendors we use to operate scheduling, communications, payment processing, or website functionality may share information necessary to provide those services.
  • Public platforms and referrals: if you interact with us through reviews, social media, or referrals, we may receive related information.

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We may use information we collect to:

  • Provide, schedule, and deliver massage therapy and related services.
  • Process payments and maintain transaction records.
  • Communicate regarding appointments, requests, customer support, or business operations.
  • Send marketing or promotional communications where permitted by law.
  • Evaluate employment applications and communicate with applicants.
  • Measure and improve the effectiveness of our advertising and recruiting campaigns.
  • Maintain, secure, and improve our website, systems, and business operations.
  • Comply with legal obligations and protect our rights, safety, and property.

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We may disclose personal information in the following circumstances:

  • Service providers: with vendors and contractors that help us operate our website, scheduling systems, communications, advertising, analytics, payment processing, or other business functions.
  • Advertising and analytics partners: with platforms such as Meta or Google when we use their advertising, analytics, or measurement tools.
  • Recruiting and business support: with individuals or vendors assisting with employment evaluations, communications, or business operations.
  • Legal or safety purposes: when required by law or reasonably necessary to protect rights, safety, property, or comply with legal obligations.
  • Business transfers: in connection with a merger, acquisition, restructuring, sale, or transfer involving our business.

We do not sell personal information for money. Certain advertising or analytics activities — such as the use of advertising pixels and similar tracking technologies — may be considered “sharing” of personal information for cross-context behavioral advertising under California law. You have the right to opt out of this sharing.

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If you respond to a Massage Grotto SF job advertisement on Meta, our Site, or another platform, we may use the information you submit to evaluate qualifications, communicate with you, schedule interviews, verify information, and make hiring decisions.

Massage Grotto SF is an equal-opportunity employer. We do not make hiring decisions based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Meta classifies certain employment advertisements as a Special Ad Category. We configure our employment advertising in compliance with Meta’s policies and applicable law, and we do not target employment advertising based on protected characteristics in a discriminatory manner.

If you are not selected for a role, we may retain your application information for a reasonable period for recordkeeping, legal compliance, and future opportunities where permitted by law. You may request deletion of your application information at any time.

We reserve the right to update, change, or replace any part of these terms at any time. It is your responsibility to check this page periodically for changes.

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Our Site may use cookies, pixels, tags, and similar technologies to remember preferences, analyze website traffic, measure advertising effectiveness, and improve marketing efforts.

If we use tools offered by Meta, Google, or other advertising providers, those tools may collect information regarding your device, browser, Site interactions, and engagement with advertisements.

You may manage cookie settings through your browser and advertising settings through the applicable advertising platform. To control Meta advertising preferences, visit your Facebook or Instagram Ad Preferences. To opt out across multiple advertisers, you can visit https://optout.networkadvertising.org or https://optout.aboutads.info.

Some web browsers may transmit “Do Not Track” signals. Because there is not currently a universally accepted standard for responding to these signals, our Site may not respond to them. However, we honor Global Privacy Control (GPC) signals as an opt-out of “sharing” under California law.

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If you provide your phone number to us, you may receive appointment-related text messages, customer support communications, or promotional messages where permitted by law.

Message and data rates may apply depending on your carrier and plan. Message frequency may vary.

You may opt out of promotional text messages at any time by replying STOP to any message, or reply HELP for assistance. You may also contact us directly using the information in Section 10.

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If you are a California resident, you have rights under the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), subject to exceptions, which may include the right to:

  • Request to know the categories of personal information we collect, use, disclose, and “share.”
  • Request access to certain personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information, subject to legal exceptions.
  • Opt out of certain “sharing” of personal information for cross-context behavioral advertising.
  • Not be discriminated against for exercising your privacy rights.

To exercise these rights, contact us using the information in Section 10. We may need to verify your identity before responding to your request. You may also designate an authorized agent to act on your behalf.

Residents of other U.S. states with comprehensive privacy laws may have similar rights and can contact us to exercise them.

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We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, evaluating employment applications, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements.

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We use reasonable administrative, technical, and physical safeguards designed to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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Massage Grottosf LLC dba
Massage Grotto SF 4333 California Street, San Francisco, CA 94118 42 Castro Street, San Francisco, CA 94114
Call or Text Us: (415) 234-3236
Email us: [email protected]

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We may update this Privacy Policy from time to time. When updates are made, the revised effective date or last updated date will be posted on this page.

Questions about these Terms?

If you have any questions, feel free to contact us. Click the Contact & Location button below to reach us directly.

Contact and location