Do I need to climb stairs to enter?
Yes, at both locations there are approximately 15 stairs.
Are your therapists’ licensed and insured?
Yes
Can my package sessions be used at both locations?
Yes
Do you offer gift certificates?
Yes
Do you offer sensual, tantric, etc. massage?
No
Can I bring my bike up?
Yes
Do you offer SF health insurance program reimbursement?
Yes
Do you offer couples’ massage?
Yes we do!
Can I cancel/ reschedule online?
Yes, upon booking, you will create an account. Using that login information, you can cancel and reschedule online.
Should I undress?
We want you to be comfortable, so please undress to your level of comfort. You will be covered with a sheet and blanket at all times unless we are working on a specific area such as your leg, but we will always keep your privates private.
Should I take my jewelry and watch off?
It is up to you. The therapist will have better access to areas without jewelry/ watches, etc.
What is the fastest way to book?
Online
Do you offer pregnancy/ prenatal massage?
Yes, all of our therapists offer pregnancy massage.
What is your age policy?
All clients must be 18 years old or have permission from a legal guardian. Legal guardians are welcome to attend the session with the minor.
What is your cancellation policy?
12 hours. Please email, text, call or cancel/ reschedule online 12 hours before your session. *All packages and services are non-refundable*
How can I book with my package session?
Book using your MindBody account. You can also give us a call or text to use your package. *All packages and services are non-refundable*
Do you have an app?
You can book, reschedule and cancel with the MindBody App.
Do you take insurance?
Yes. This is primarily done after an automobile accident with a referral from your doctor that is then billed to the automobile insurance company. Please contact us directly to set this up.
How often should I get a massage?
As often as possible 😀 Massage is a rare, good thing you cannot have too much of. In general, once a month is recommended.
Can I choose a male or female therapist?
Yes! Please see our practitioners' descriptions and schedules in the top menu. 🙂
Can I send somebody else to take my massage if I cannot make it?
Yes. Just let us know!
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